SUNRAISE ELECTRONICS® Shipping Policies

 

    At SunRaiseElectrics, we ensure your order is shipped quickly and safely using trusted courier services. We work with:
    • FedEx
    • DHL
    • Parcel2Go (includes multiple courier options based on your location)

    We aim to ship all items in a single package. If that’s not possible, we’ll notify you before dispatch.

    Damaged or Tampered Packages

    If your package appears damaged or tampered with, please do not accept the delivery. Contact us immediately with your order number, and we will arrange a replacement or resolution promptly.

    Order Tracking

    Track your shipment easily from the Track Order section on our homepage. All items are shipped with invoices as required under UK Tax Regulations.

    ⸻

    Shipping Time & Restrictions

    Dispatch Schedule
    • Orders placed before 11:00 AM GMT are usually dispatched the same working day.
    • We ship Monday to Friday, excluding UK public holidays.
    • Weekend or holiday orders are processed on the next working day.

    Estimated Delivery Times
    • UK Mainland: 1–4 working days
    • International Orders: Vary depending on location and customs clearance

    Please allow sufficient time for delivery—especially for urgent requirements.

    Hazardous Goods Notice

    Items like batteries or chemicals cannot be shipped via air due to international aviation restrictions. These will be sent via surface delivery only where available.

    ⸻

    Guarantee / Warranty

    All products include a 3-day standard warranty (unless otherwise stated). This covers manufacturing defects only.

    Exclusions:
    • Misuse or static damage
    • Alterations or soldering
    • Physical damage
    • Discounted items or orders with voucher codes

    Reporting a Fault

    Contact us within 3 days of delivery with:
    • A clear description of the issue
    • Photographic evidence of the defect

    We’ll assess your claim and, if valid, will provide a replacement, repair, or full refund. Return postage will be reimbursed upon confirmation of the issue.

    ⸻

    Returns & Refunds

    Return Window

    You have 2 days from delivery to report:
    • Damaged products
    • Missing items
    • Incorrect items received

    How to Submit a Return
    1. Go to the Customer Service > Returns section
    2. Submit your complaint along with an unboxing video
    3. We’ll verify the claim and issue an RMA number if approved

    Return Scenarios
    • Case 1: Item defective & out of stock – Full refund
    • Case 2: Returned under policy – Refund minus shipping & gateway fees
    • Case 3: Free shipping used – Refund minus actual forward & return shipping fees

    Items that have been tampered with, used, or physically damaged are not eligible for return.

    ⸻

    Order Changes & Cancellations

    Need to change or cancel your order? Contact us via WhatsApp immediately.
    • Orders in “Pending” or “Payment Verification” status can be updated or canceled.
    • Cancelled orders may incur up to 5% deduction to cover transaction fees.
    • Orders already dispatched cannot be canceled.

    We reserve the right to decline cancellations without a valid reason.

    ⸻

    Return Guidelines
    • Only return items once you receive your RMA number.
    • Do not write on original product packaging.
    • Include a copy of your invoice or packing slip.
    • Approved replacements are sent within 2 business days of return receipt.

    ⸻

    Customer Responsibility
    • Ensure correct address, postcode, and active contact number at checkout.
    • Verify electrical polarity and compatibility before installation.
    • We are not responsible for damage caused by improper installation or static discharged.